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ORLEN Group

About the company

Privacy policy

Privacy policy

Privacy Policy and Use of Cookies on the orlen.pl Website (hereinafter referred to as the "Website")

The administrator and owner of the website www.orlen.pl is ORLEN S.A., headquartered in Płock, ul. Chemików 7, 09-411 Płock, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register under KRS number 0000028860, NIP 774-00-01-454, share capital/paid-in capital: PLN 1,451,177,561.25, email address: media@orlen.pl (hereinafter referred to as "ORLEN").

The Website provides information about current events and projects carried out by the ORLEN Group, press releases, photo and video materials, descriptions of our products and services, reports, employment opportunities, and the latest news and offers.

This privacy policy contains information about the processing of personal data that you may provide while using the Website, as well as the use of cookies. Our goal is to protect your personal data online. We make every effort to safeguard your privacy while using the Website. We adhere to recognized international security standards, and our information security management system is independently certified and complies with ISO/IEC 27001. We have implemented framework policies, procedures, and training covering data protection, confidentiality, and security, and we regularly review the adequacy of these measures.

 

Cookies

What are cookies used for?

To ensure the proper functioning of the Website, small data files called cookies may be placed on your device. Information about the types of cookies used is provided in a banner (window), which you can access at any time e via this link.

Some types of cookies require your consent, which you can change or withdraw at any time by setting your preferences in the banner (window) available via this link.

If you consent to the use of all types of cookies, your consent will be valid for 12 months unless changed earlier. If you do not consent, your choice will be stored for 14 days.

Cookies store information that the Website may need to:

  • adapt to how users use it,
  • collect statistical data about the Website, e.g., which pages were visited, what elements were downloaded, and data about the domain name of the internet service provider or the country of origin of the visitor.

Personal Data Protection Rules

How do we process personal data on the Website?

ORLEN S.A., headquartered in Płock, ul. Chemików 7, is the administrator of the personal data of Website users. Contact phone numbers for ORLEN S.A.: (24) 256 00 00, (24) 365 00 00, (22) 778 00 00.

Data Protection Officer

ORLEN S.A. has appointed a Data Protection Officer who can be contacted regarding all matters related to the processing of personal data and the exercise of rights related to data processing. Detailed contact information for the Data Protection Officer is available on www.orlen.pl under the "Contacts" tab. To contact the Data Protection Officer, please use the following details:

  • address: address of the registered office of ORLEN with additional information “Inspektor Ochrony Danych” (Data Protection Officer)
  • e-mail address: daneosobowe@orlen.pl

What are your personal data processed for?

Your data will be processed to provide ORLEN S.A. services. They may also be processed to adapt the Website to usage patterns, for statistical measurements, service improvement, responding to inquiries, and detecting abuse. Additionally, with your consent, your data may be processed to send requested information from the Website.

How long will your personal data be stored?

For ORLEN S.A. services, your data will be processed for the duration of service provision and, in some cases, after its completion, but only if permitted or required by law (e.g., for statistical, accounting, or claims purposes). In such cases, data will be processed for the necessary period or until you object or stop using the Website.

For data processed based on your consent (e.g., sending requested information), it will be processed until the consent is withdrawn.

Legal basis for processing your personal data

For ORLEN services via the Website, your data will be processed under Article 6(1)(b) of the GDPR (necessary for the performance of a contract).

For adapting the Website, marketing ORLEN’s products/services, statistical measurements, service improvement, and responding to inquiries, data will be processed under Article 6(1)(f) of the GDPR (legitimate interest of ORLEN). This includes tailoring content, ensuring service security, and continuous improvement.

For sending requested information, the basis is Article 6(1)(a) of the GDPR (consent).

Requirement to provide data

Providing data is necessary to receive ORLEN services. Without it, services cannot be provided.

Processing for other purposes (e.g., content personalization, statistical measurements, service improvement) is essential for high-quality service. Failure to provide data may hinder proper service delivery.

Who will receive your personal data?

Your data may be shared with entities processing data on behalf of the administrator, such as IT service providers or marketing agencies, based on contracts and under administrator instructions.

Joint data controllership with Meta

ORLEN S.A. and Meta Platforms Ireland Limited act as joint controllers of personal data processed via Meta Pixel. The scope of responsibility is defined in an agreement under Article 26 of the GDPR. Users may exercise their rights with either party, in accordance with Meta’s privacy policy: https://www.facebook.com/privacy/policy.

Transfer of data outside the European Economic Area (EEA)

Due to the use of third-party tools, personal data may be transferred to third countries, including the United States, which may not offer the same level of data protection as the EEA. In such cases, data transfer is based on appropriate legal safeguards, such as standard contractual clauses approved by the European Commission.

Profiling and its impact

The Website may involve profiling, i.e., automated processing of personal data to analyze or predict user preferences for marketing content customization. Profiling does not have legal effects or similarly significant impacts on users. Users have the right to object to profiling by contacting the Data Protection Officer.

What are your rights related to the processing of your personal data?

You have the following rights:

  • Right to access your data,
  • Right to request data rectification,
  • Right to data deletion (in specific situations),
  • Right to lodge a complaint with the data protection authority,
  • Right to restrict data processing.

If your data is processed based on consent or for service provision, you also have:

  • Right to withdraw consent (without affecting prior lawful processing),
  • Right to data portability (receive your data in a structured, machine-readable format and transfer it to another controller).

To exercise these rights, contact the data administrator or Data Protection Officer using the contact details above.

You also have the right to lodge a complaint with the President of the Personal Data Protection Office. Requests can be sent to: daneosobowe@orlen.pl or by mail with the note "Data Protection Officer".

 

Final Provisions

Services and features of the Website may expand over time. ORLEN S.A. may update this document accordingly. Changes will be announced via the Website, and each new version will include a new date. Significant changes will be clearly highlighted. This document is for informational purposes.