Improving accessibility

In April 2018, ORLEN signed a declaration of Partnership for Accessibility, pledging its commitment to implementing the Accessibility Plus government programme. The declaration confirmed our aspiration to follow the principles of accessibility and equal treatment in every aspect of our operations and to promote equal opportunities inside the organisation and in those parts of our external environment which we can create and influence.

ORLEN has successfully run various activities under the Accessibility Plus programme for years, with some initiatives in the implementation phase. As a testament to our commitment to removing barriers, we have provided disabled parking spaces at our service stations, enabling customers with disabilities to conveniently park their car and use the services offered in the service station building.

Special signs have been put up at pump islands informing customers with disabilities unable to leave their car that they can obtain refuelling or other assistance of service station staff by honking their horn. A vast majority of our service stations offer the services of experienced assistants during peak hours. Their role is to help select the right fuel type, help with washing car windscreens and windows, refill washer fluid, and inform customers of current sales promotions. The fuel assistants are of great help to people with disabilities.

The ORLEN Group is actively upgrading its service station network to better meet the needs of people with various impairments. Entrances to service stations are adapted to the needs of people with disabilities. They are step-free and profiled to facilitate easy access to the station building. The check-out located closest to the entrance of the service station building has a lowered countertop to facilitate service of customers in wheelchairs. Store aisles are adapted to facilitate movement of people using wheelchairs or crutches. ORLEN service stations have toilets designed to accommodate people with disabilities, fitted with a ‘call for assistance’ alarm system and grab rails to facilitate use of the toilet.